Privacy policy

Our Privacy Notice explains the way in which we collect, use, maintain, protect and disclose the personal information of the users of our website and all the products and services offered by RJJ Freight Limited.

Who we are

RJJ Freight Limited
Registered office address:
RJJ House, Haven Exchange South

Felixstowe IP11 2QE, United Kingdom
Company number: 2812754


How we use your information

This privacy notice tells you what to expect when our RJJ Freight collects personal information about you when you interact with us. It aslo explains how we'll store and handle that data, and keep it safe.

We only collect personal information such as your name, address, telephone number and email address when you provide it to us, or when you have given a third party permission to share your information with us.

We will only use the data captured for specific purposes in relation to the provision of services from RJJ Freight, whether that’s as part of the Contact Us follow up process (legitimate interest) or as part of the provision of that service (under provision of a contract). We may also use your information to keep you up to date with relevant services and useful updates from RJJ Freight (legitimate interest). At all times recipients will be given the option to opt-out of communications and removed if requested.

 This applies to information we collect about:

  • visitors to our websites
  • people who use our services, e.g. who use our contact form
  • people who notify under the Data Protection Act
  • job applicants and our current and former employees


Wisitors to our website

When someone visits we use the following third party services:

​Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Lead Forensics is used to collect information about the companies that have visited our website. This service does not allow us to identify an individual person that has visited our website.

Response Tap is used to present a unique telephone number to visitors to allow us to track how they found our site.

Functionality on our website relies on the use of Cookies find out more through our Cookie policy.

If we do want to collect personally identifiable information through our website, this will be clear to the visitor. We will make it clear when we collect personal information and will explain what we intend to do with it.


Personal data via third party services

RJJ Freight will collect and store your personal data provided from third parties only when you have given permission for it to be supplied. For example at events and conferences. This data will only be used for the purposes of relevant follow-up activity (legitimate interest).


People who use our services

RJJ Freight offers various services to businesses and private individuals. For people within those businesses and for private individuals we have to hold the details of people that have requested or are in some way associated with the provision of the service we provide. We only use these details to provide the service and for other closely related purposes. For example, we may use information about people who take services from us to carry out a survey to find out if they are happy with the level of service they received.


Job applicants and our current and former employees

RJJ Freight is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at [email protected]


Your information and how we use it

We collect information about you when you complete one of the forms on this site.

We collect your name and email address, along with any other information you choose to provide in the comments.

We are collecting this information for use by RJJ Freight. The information is collected using forms on the website, and transmitted over HTTPS to our web server.The information is collected to allow us to capture your enquiry or your details when you choose to download some type of content from our site e.g. whitepapers. The information will be used to respond to your enquiry, or contact you about a subject that you have shown an interest in.

The information will be used solely by RJJ Freight and will not be shared with any other third party.

Information you provide on our site may be transferred to our CRM platform. In this case your information will be processed outside of the European Economic Area (EEA).

Your email address and name may be added to a third party email to allow us to send you information strongly related to your original contact with us. In this case your information will be processed outside of the EEA.

Grounds for processing

We are processing the information you provide under the legal grounds of our legitimate interest, we will use the information provided for legitimate business purposes such as contacting you in response to an enquiry submitted through our website. We have carried out a legitimate interest assessment on the data we collect to support this decision.


Your rights

You have rights over the information that RJJ Freight have collected from you, these include the following:


Right to be informed

We provide 'fair processing information' through our privacy notice.


Right of access

We will confirm that we process your data, and to provide access to any personal information we hold about you.


Right of rectification

If any data we hold about you is incomplete or inaccurate we will correct the information we hold.


Right to erasure (the right to be forgotten)

Where there is no compelling reason for the continued processing of your information we will erase this.


Right to restrict processing

We will stop processing or block your data on request. We may hold enough information to ensure that we can respect this restriction in the future. e.g. We may hold your email address on a list to prevent it being processed in the future.


Right to data portability

In certain circumstances you may request your data in a commonly used and machine readable form.


Right to object

You may object to us processing your data, unless the processing is for the establishment, exercise or defence of legal claims. If you'd like to access or correct the data we hold, please contact us.


Rights related to automated decision making including profiling

RJJ Freight Limited do not automate any decision making with your information. You can read more about your individual rights on the Information Commissioner's Office website.


Protecting your information

We know how much data security matters. We will treat your data with the utmost care and take all appropriate steps to protect it. Your information is only accessed by people who need it to perform their role.

Your personal data is encrypted at rest and in transit as far as possible, we secure the information you submit through this site using 'https'.

Your data may, occasionally, be sent outside the European Economic Area (EEA). As described in this notice. In these cases your information will remain secure and confidential.

We will retain personal information only for so long as the information is necessary to fulfil your request, or until you exercise one of your rights.

Complaints or queries

RJJ Freight tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of RJJ Freight’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
You may also complain to the supervisory authority in the UK, the ICO.

Various contact details are listed on their Report a concern page.

Links to other websites

This privacy notice does not cover the links within this site to other websites. We encourage you to read the privacy statements on other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 16th  May, 2018.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

[email protected]

Data Privacy Compliance Officer
RJJ Freight Limited                                                                                                                                

RJJ House, Haven Exchange South 

Felixstowe IP11 2QE, United Kingdom